Frequently Asked Questions
Why do we pay the same amount monthly for Owls?
Our Pre K Owls fees are based off an annual enrollment, divided into monthly payments. You are NOT charged for statutory holidays (please don't worry for m-w-f or full time families, the stat holidays are not factored into the fee calculations) In December, we are closed for 2 weeks, and in September before labour day we have Professional Development days. These days are accrued throughout the school year because we charge based on 20 workdays/month and there are 20.9 (excluding stat holidays) workdays per month.
Every year, A Kid's Space Childcare Centre will close around Christmas time for 2 weeks. The dates will change each year. But it will always be around the same time. All staff will be paid for these 2 weeks off. There will be no refunds for monthly payments for these 2 weeks. The owner/operator of the centre has calculated it so that monthly fees are based on 20 business days each month. A full time family would pay for 20 days per month if their child was enrolled Monday-Friday. If another family was enrolled for Tuesday/Thursdays, they would pay monthly fees for 8 days per month. Please note that some months actually have more than 20 business days. So when our staff take 2 weeks off at Christmas with pay, it actually makes up for the extra business days that we are not charging families for. Taking these 2 weeks off will give all staff the chance to spend time with their families and re-charge for the new year to get back to work with the children.
Why are Steamteam and After School Club charged per day enrolled, making the invoices different each month?
Steamteam and After School Club are aligned to run on days when public school is in full session, and not on Pro D, Early Dismissal or breaks such as Spring Break, Winter Break and Summer Holidays. Participants are only charged, monthly, for the days scheduled. If care is needed on days when public school is not in session, we offer day camps, and Spring Break and Summer camps which can be registered for separately. This way, if you do not require care for your child on non school days, you will not be charged for it.
How do I apply for subsidy (Affordable Child Care Benefit)?
Email us at email@example.com and we will provide you with the 2 sets of forms you need to submit to apply for the subsidy. We need to partially fill out one of them and then you complete them and submit them to the Affordable Childcare Benefit Program. Here is more information about the Affordable Childcare Benefit Program. https://www2.gov.bc.ca/gov/content/family-social-supports/caring-for-young-children/child-care-funding/child-care-benefit
How do I sign my child in and out each day?
Each parent, guardian and emergency contact who is marked as allowed to pick up in their portal should have their own timeclock passcode. In your portal you can edit your passcode under settings. When you first registered your passcode should have been set as the last 4 digits of the cel phone number on file. Each parent has their own passcode, which allows us to keep accurate records of who picked up the child and when. If you would like your emergency contacts to have their own passcodes pls email firstname.lastname@example.org and we will set them to be the last 4 digits of their cel phone. At pick up you will scan the QR code with your phones camera, enter your passcode, and then enter YOUR initials (not the childs initials). If you have any questions about this please email us.
How do I let the school know if my child will be absent for any reason including illness, vacation or other?
In your portal (which you can login into via the button on the upper right corner of our website) click on the calendar tab and on the bottom right click the a vacation button. No matter what the reason is for your childs absence, vacation or not, simply enter the dates there and you will see they are marked as away. This allows the teachers to see up-to date information on who they can expect. You do not need to email or phone to let us know your child will be away. We are notified when you add a vacation.
Where can I see the school calendar and school closure dates?
In your portal, click on the calendar tab and you will be able to see the school calendar with any closures. Please note that Steamteam and After School Clubs do not run on public school Pro D or Early Dismissal Days, or over Spring Break, and you are not charged for these days. These will not be marked as closed on the calendar because the centre is open for Owls and camps. If you require care for your child on any of these days you may register for our 'a la carte' camps.
When am I billed and when are invoices due?
You will receive your invoice on approximately the 3rd week of each month, and it is due by noon on the 1st of next month. For example, in the 3rd week of July, you will receive your invoice for September, and it is due by Aug 1. You can view your invoices and billing and payment history under the billing tab in your portal.
Can I sign up for auto-billing so I can set-it-and-forget-it, never having to worry about late payments?
Yes! If you like, you can set yourself up for auto payments, which will take place on the 1st of each month, either charged to your credit card, or withdrawn from your bank account. You will still always receive your invoice in the third week of the month, and then it will be auto-billed on the 1st. To sign up for this, log into your portal, click on 'Settings', and scroll to the bottom and click on 'Enable Automatic Withdrawal'.